Self-Park/Valet Ambassador: $15.00 per hour, Monday-Friday, open availability between 7:00AM-7:00PM, Job at Encore Service Group, Detroit, MI

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  • Encore Service Group
  • Detroit, MI

Job Description

Job Description

Job Description

Salary: $15.00 per hour

Self-Park/Valet Ambassador Hybrid position is a dynamic role that combines traditional responsibilities from a valet attendant with the troubleshooting skills of a Self-Park Customer Service Attendant. This individual plays a critical part in the day-to-day operations across the multiple facets of the operation by assisting customers at entry and exit lanes, parking vehicles when needed, and ensuring a seamless professional parking experience for all. The ideal candidate is flexible, customer-focused, and comfortable working in a valet setting and on foot in the parking garages.

Ambassador Needed: $15.00 per hour (plus tips if ever offered), Monday-Friday, full-time, 40 hours per week (5 days/8-hour shift), open availability 7:00AM-7:00PM

*All Encore team members are eligible for benefits after 60 days of full-time employment (Medical/Dental/Optical) and PTO. Also, a 401K match after 1 year of employment.

Key Responsibilities:

  • Customer Service

-Greet and assist guests with professionalism and courtesy.

-Provide clear instructions for self-parking, validation procedures, and payment processes.

-Assist customers experiencing issues with self-park entry/exit equipment.

-Valet Park guest vehicles during peak times or when requested.

-Address customer concerns, escalate unresolved issues, and ensure timely resolution.

  • Valet Duties

-Safely drive, park, and retrieve guest vehicles in a prompt and courteous manner.

-Maintain key control and Inspect vehicles for pre-existing damage and document as necessary.

-Uphold cleanliness and organization of valet area and key control stations.

  • Self-Park & Equipment Support

-Monitor entry and exit lanes to ensure proper function of gates, and kiosks.

-Troubleshoot and resolve basic equipment errors (e.g., jammed tickets, card reader issues).

-Communicate equipment malfunctions to the supervisor or maintenance team promptly.

-Assist guests with using kiosks and processing

-Answering phone when needed with professionalism and troubleshooting mindset

  • Qualifications

-High school diploma or equivalent preferred.

-Valid drivers license with a clean driving record, must be over 18 years of for insurance purposes

-Strong customer service and problem-solving skills.

-Ability Teir 1 troubleshooting skills of the parking systems.

-The ability to drive both automatic and manual transmission vehicles is a plus.

  • Physical Requirements

-Ability to stand and walk for extended periods.

-Comfortable working indoors or outdoors in varying weather conditions.

-Able to lift up to 25 pounds and perform light physical tasks (e.g., moving cones, directing traffic, placing out wind master signage).

  • Work Schedule

-May rotate between valet, and entry/exit lane support throughout shift.

Why Join Our Team?

-Competitive hourly rate with opportunities for growth.

-A diverse, hands-on role that develops both customer service and operational skills.

-A team-oriented environment focused on safety, service, and efficiency.

This hybrid position is ideal for a self-motivated individual who enjoys variety in their workday and is committed to delivering an exceptional guest experience in every interaction.

Job Tags

Full time, Outdoor, Flexible hours, Shift work, Monday to Friday,

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