Job Description

Duties/Responsibilities: Conducts proactive interior and exterior rounds to prevent, deter and identify potential criminal activity, identify safety concerns and public safety hazards. Responds to public safety calls for service and triages and addresses emergency situations. Performs a varying degree of patient watches and monitoring, rounding, parking lot audits and post assignments as directed by the Post Orders. Provide coverage at the Switchboard, Communication and Dispatch Center. Acts as a liaison between the hospital and local emergency services. Utilizes CCTV systems to identify, report and address public safety concerns. De-escalates crisis situations through verbal de-escalation techniques, when necessary effects physical restraints techniques. Actively contributes to a growing, high quality, community and customer service based safety program. Maintains a clean and organized post, equipment and vehicle and conducts basic cleaning when necessary. Supports the hospitals core values and mission by providing exceptional customer focused service for patients, visitors and staff. Per Diem Officers must work at least 3 shifts per month; 1 which is a weekend & 1 which is an overnight or shift coverage as needed. Per Diem Officers are also required to work 1 major summer holiday and 1 major winter holiday. It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. Education/Experience Required: Thorough working knowledge of the hospital environment. Previous/current law enforcement and/or military experience preferred Minimum of 1 years’ experience in a related role required. Ability to utilize a telephone, computer, communications and dispatch software. High school diploma or equivalent. Registration/Certification: Must obtain and maintain MA LTC within 6 months of employment Must maintain MA Driver’s License Must successfully Complete IAHSS Basic Security Office training within 60 Days of employment. Must obtain and maintain MOAB Certification within 3 months of employment. CPI or other may be substituted until training is offered by the organization. Physical/Environmental Requirements This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

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