Information Technology Support Technician Job at Premier Staffing Partners, Knoxville, TN

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  • Premier Staffing Partners
  • Knoxville, TN

Job Description

IT Support Technician

Onsite Knoxville TN

W2 contract open-ended with the potential to hire

Exciting contract-to-hire opportunity for a recent college grad looking to kick-start their career in Information Technology! The IT Support Technician will provide exceptional technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. Support will be provided via remote support to include phone, email, and messaging applications when applicable, and requires responding to, documenting, and resolving service tickets in a timely manner.

IT Support Technician Responsibilities

  • Provide technical support to end users via phone, remotely, or messaging applications
  • Use problem-solving skills to diagnose, evaluate, and resolve complex problems or escalate them to the appropriate group
  • Support multiple platforms including desktops, laptops, POS, mobile devices, proprietary software, and basic networking equipment
  • Support of Windows, Microsoft, and Active Directory
  • Maintain a high degree of customer service and adhere to all service management principles

IT Support Technician Requirements

  • Associate's degree in Information Technology or related field or relevant experience/internship in the field is required
  • A+ Computer or Network + Computer Certification preferred
  • Experience with Operating Systems- Windows and Mac
  • Phone support experience preferred
  • Entry-level knowledge of TCP/IP, DNS, and DHCP
  • Experience with MS Office and Active Directory preferred
  • Excellent customer service and communication skills are a must
  • High sense of urgency

Job Tags

Contract work, Internship, Remote job,

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