Job Description

Job Description

IT Support Technician

Location: Phoenix, Arizona

Company: Markham Contracting Co., Inc.

Job Type: Full-Time

About Markham Contracting

Markham Contracting is a leading civil construction company committed to innovation, quality, and operational excellence. As we continue to grow and modernize our infrastructure, we seek a motivated and detail-oriented Entry-Level IT Technician to join our dynamic IT team.

Position Summary

The Entry-Level IT Support Technician will play a key role in supporting the company’s day-to-day technical operations. This position is responsible for assisting with hardware setup, user account management, mobile device deployment, and troubleshooting under the guidance of senior IT staff. This is an excellent opportunity for someone looking to build a career in IT within a fast-paced, hands-on environment.

Key Responsibilities

• Create and manage user accounts in Microsoft Active Directory and Azure AD
• Configure and deploy desktop PCs, laptops, and mobile devices
• Provide technical support for end users across multiple platforms and locations
• Assist with onboarding and offboarding processes, including hardware and account setup
• Support and maintain Microsoft 365 (O365) services, including Outlook, Teams, and OneDrive
• Troubleshoot hardware, software, and connectivity issues
• Maintain IT documentation and inventory records
• Escalate unresolved issues to senior team members when necessary

Qualifications

• Associate’s degree or certification in an IT-related field preferred (e.g., CompTIA A+, Microsoft Certified)
• Basic understanding of Microsoft AD, Azure AD, and O365 administration
• Familiarity with PC hardware and Windows OS environments
• Strong communication and organizational skills (Bilingual is a plus)
• Eagerness to learn, collaborate, and provide excellent customer service
• Ability to work independently and in a team setting
• Valid driver’s license (some travel between sites may be required)

What We Offer

• Competitive pay and benefits
• On-the-job training and professional development opportunities
• A collaborative and supportive work environment
• The opportunity to be part of a company shaping the infrastructure of our communities

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