Job Description
FieldTurf in Adairsville has an exciting opportunity for an indoor Customer Service Coordinator. This person provides effective customer service, in-depth knowledge of company products and programs. They will Interface with customers to process orders, handle inquiries and ensure product delivery and customer satisfaction in a timely manner.
Responsibilities - Receive and process orders in the company's ERP. Involves data entry and master of the product range.
- Collaborate with the logistic coordinator to provide order status, shipment, and delivery information directly to customers.
- Respond promptly to customer inquiries (direct communication with customers either by telephone or electronically).
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Organize workflow to meet customer timeframes from order to delivery.
- Communicate and coordinate with internal departments (logistics, shipping, finance, inside sales, operations, and supply chain).
- Assist regional sales managers and respond to their requests.
- Handle and resolve customer complaints, direct requests, and unresolved issues to the designated resource.
- Maintain claim reports: record details of inquiries, comments, and complaints.
- Various administrative tasks as order receipt in ERP, maintain customer and supplier lists, issue bill of ladings.
- Issue warranties.
Qualifications - 3+ years' experience in customer service role.
- Manufacturing industry experience preferred but not required.
- HS Diploma required.
What We Offer - A commitment that Safety is #1
- Competitive benefits, pay, and retirement plan options!
- Career growth, stability, and flexible work arrangements.
Responsible Manufacturing - Protecting Our Planet for the Future - We utilize renewable energy and a closed loop recycled water process.
- We are committed to reducing greenhouse emissions and water consumption.
- We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are: With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.
Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT).
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best. Tarkett
Job Tags
Worldwide, Flexible hours,