Helpdesk Consultant
Long term contract
Shift Mon-Fri 7 AM - 4 PM (Local Time)
On site 1 day per week (after initial training period which is usually 1 month)
Description:
Provide professional and efficient Level I technical support to internal employees (customers) that are using proprietary applications as well as other client-server applications. Diagnose and resolve hardware and workstation configuration problems, routing calls to other support areas as necessary, alerting management where critical. This is primarily a phone support role.
Duties:
- Basic resolution and service delivery by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system
- Troubleshoot, isolate, and research problemrvice delivery
- Provide mainly phone support to end users
- Perform basic troubleshooting
- Use of tools, procedures, and customer relation techniques established for the HelpDesk team to support customers through telephone, remote access to the customer’s workstation.
- Document all probs, recommending solutions and escalating to a higher tier when necessary
- The analyst will also need to exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements.
Qualifications and Experience:
- Entry level support technician
- Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
- Knowledge of, and ability to use, a corporate HelpDesk ticketing system.
- Knowledge of current Microsoft Operating Systems
- Excellent oral and written skills to interface with all user/technical communities within the company
- Understanding of financial business environments will increase the incumbent’s potential for success.
- Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.
Supervision:
The employee reports to Corporate Help Desk Manager and has some flexibility in identifying and initiating activities to achieve the objectives of the position. The incumbent is expected to be a “self-starter” who is able to create and carry out tasks assigned with a minimum of supervision.
Education:
College degree in a technical field of study relevant to the position and demonstrate capability to operate in a highly technical environment.
Pay Range depending on experience $30-35/Hour - OT Eligible
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
...a growing civil litigation defense firm in need of ambitious attorneys with 5-7 years or more of litigation experience in personal injury... ...also consider experienced applicants who are interested in part time or contract work. Salary is negotiable depending on experience...
...Join the mission of Improving Lives as an Emergency Department Tech at Jefferson Health. With more than 42,000 employees, were the second... ...region. And our work to improve lives is never done. As an ED Tech, you are responsible for the following: Assists in the admitting...
...Job Description Job Description Salary: Role Overview This is an entry-level regulatory affairs associate position. The candidate needs to have the ability to pay close attention to details, be proficient in Word and Excel, and have excellent writing and...
...practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental...
Senior Clinical Data Manager (CD30-0164) LOCATION:Waltham, MA Position Summary:TScan Therapeutics is a clinical-stage biotech seeking to revolutionize life-changing therapeutics for patients by identifying novel T cells and epitopes. We are looking forlooking for a Senior...