Job Title: Director, Customer Experience
Location: Rutherford, NJ
Job Overview:
We are seeking a highly organized and proactive Customer Experience Director to join our team and provide operational support to our Sales team in a retail consolidation business. The Director of Customer Experience will play a key role in ensuring smooth communication and seamless execution of customer inquiries, working closely with the sales team to provide the highest level of service to our clients. This position requires a detail-oriented individual with a strong background in operations and customer service, who can contribute to improving workflows, resolving issues, and enhancing customer satisfaction.
Key Responsibilities:
Qualifications:
Preferred Skills:
.... ~ Exceptional leadership and team management abilities. ~ Ability to adapt to changing market conditions and customer needs. Education: Bachelor's Degree or combination work and education in a related area required. PMP certification preferred....
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