Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech Lead to join our team. The role involves effectively and efficiently diagnosing, servicing, and repairing all vendors, coolers, fountain, and other designated equipment within the assigned territory. The candidate will provide exceptional customer service while representing PBV with each customer and support training and onboarding of all new MEM team members. Responsibilities include providing “Service that Sells,” interacting with customers daily to diagnose, educate, and support, performing all duties of Service Technicians, Fountain Installers, and Vending Delivery team members, maintaining and managing an average equipment base of 13,000 assets valued over $20M, meeting Pepsi-Cola North America quality objectives including Preventative Maintenance and Reactive Repair, proper usage and management of Hand-held computer for call detail, parts management, equipment location, and work performed, reviewing daily activity to re-assign work within the territory, providing training and development of new product introduction and cross-functional training, managing truck operation, cleanliness, parts inventory, and meeting commercial vehicle regulations, and other duties as assigned. Required qualifications include a high school diploma or equivalent, minimum three years of experience in food service, vending repair or related fields, valid driver’s license with a good driving record, good communication skills, ability to travel daily to assigned accounts with possible overnight travel, advanced understanding of electrical components, plumbing, schematics, electronics troubleshooting, refrigeration repair, vending/fountain equipment repairs and parts, attention to detail, patience, problem-solving ability, ability to work necessary hours, CDL license preferred, knowledge of customer service principles, public safety and security knowledge preferred, ability to coach and train others preferred, and ability to use SAP, Microsoft Word, Excel, and some PowerPoint. The company is jointly owned by Suntory and PepsiCo and operates in multiple states including NC, SC, MD, and DE.
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